SERVICE LEVELS

Delta Taxis provides a booking service by telephone and the internet enabling passengers to connect with thousands of self-employed drivers who offer private hire transportation at a clear, consistent and competitive price.

As independent transportation service providers, self-employed taxi drivers operating through Delta retain at all times complete control over when and where they make themselves available for passengers who have booked through Delta.

We can therefore never predict nor control the supply of or demand for drivers, nor can we foresee or influence delays caused by adverse weather conditions or traffic congestion resulting from temporary road works or bus and train strikes.

Higher dispatch priority goes to passengers booking online. Click PRIORITY BOOKING above to register and jump the queue with our high priority web booker.

We also operate a priority grading system for whenever demand outstrips supply so that waiting passengers can benefit cumulatively from a number of factors depending on how and when they book. Bookings placed more than an hour in advance for example carry a far higher priority than those made on spec. Likewise, premium rate high priority account holders or passengers destined for Manchester Airport are bumped higher up the waiting list whenever unavoidable delays may occur.

Our aim is to match passengers with an available, nearby driver within 10 minutes of every booking request and we manage to achieve this the vast majority of the time. For the remainder who on rare occasions find themselves caught with unavoidable delays we can only apologise and assure you that we are doing everything we possibly can to attract more drivers to our network in order to minimize delays.